Refund & Cancellation Policy
Refund & Cancellation Policy
At GEST, we understand that life is full of unpredictable events, and we strive to be compassionate and fair regarding refunds. However, due to the fixed costs associated with our programs—such as facilities, insurance, equipment, coaches’ contracts, and travel—we find it challenging to offer complete refunds for all circumstances. We are committed to treating our customers with respect and care and will always do our best to accommodate them where possible.
International Tournament Refund Policy:
Injury or Sickness:
Suppose your child sustains an injury or becomes ill up to 14 days before the tournament. In that case, we will provide a refund minus a $850 admin and registration fee or a full credit of the registration fee (minus credit card service fees) for up to 2 years. A doctor’s note is required as proof of injury or illness. If notice is given less than 14 days before travel, a credit (minus credit card service fee) for up to two years will be provided.
All Other Circumstances:
For schedule changes, change of mind, or other reasons, a refund minus a $1000 non-refundable deposit will be given if GEST is notified more than 2 months before the travel date. If notice is received less than 2 months before the travel date, a full credit of the registration fee (minus credit card service fees) for up to 2 years will be provided.
Day Camp Refund Policy
Injury or Sickness:
If your child sustains an injury or becomes ill up to 14 days before the camp, we will provide a refund minus a $70 admin fee or a full credit of the registration fee (minus credit card service fees) for up to 2 years. A doctor’s note is required.
If notice is given less than 14 days before the camp, a credit (minus credit card service fee) for up to two years will be issued.
All Other Circumstances:
For any change of plans, change of heart, or other issues, a refund minus a $100 (Full Day Camp) non-refundable deposit will be given if GEST Soccer is notified more than 2 months before the start date. If cancellation notice is received less than 2 months before the start date, a full credit (minus credit card service fee) for up to 2 years will be offered.
24-Hour Post Registration Timeline
We offer a full 100% refund for Tournament, Camp, Clinic, and Private Training registrations canceled within 24 hours of purchase during our early registration period.
Holiday Clinics / Private Training Programs
If a holiday or private training program is canceled, parents can receive 100% credit for up to one year.
Promotion and Discount Code Policy
Promo codes must be applied at the time of purchase to receive the discounted rate. We do not provide retroactive refunds or discounts for registrations. Contact us before purchasing to inquire about available discounts or promotions.
Force Majeure & Inclement Weather Policy
Given our programs’ fixed costs, we cannot provide refunds due to force majeure events or inclement weather. However, we will issue a credit for the portion of the tournament, camp, or clinic missed. No credits will be provided for private training or holiday clinics. We will try to reschedule or relocate sessions within 30 minutes (preferably less) of the original location.